When you submit a form on your device, it is sent to the Submissions tab where a report will be created once it has successfully reached the Device Magic Servers.
If you are do not have an active data connection when you submit the form, the submission will show a pending status until an active connection is re-established. The pending status is indicated by a syncing symbol. This indicates that the submission is still in the process of sending or trying to send from the device.
If a submission fails to submit, you'll see a warning triangle symbol.
On Android, swipe the submission to the right and you'll have the option to retry the submission.
On iOS swipe down on your Submissions list, to refresh and retry pending submissions.
Note: If you are having trouble submitting a pending/failed submission, please try the following steps:
- Hard-close the app
- Switch the device off and on again
- Connect to a strong wifi
- Plug in the device to charge
- Swipe down on the Submissions tab
- Leave the app open on this tab for a while
If you are still having issues after trying the above, please contact us at at email@example.com.
Once an active data connection is established and your form has been successfully submitted and received in Device Magic, it will change status to a check mark, indicating successful submission:
Once the form has been successfully submitted, it will record the name of the form and the time which the form was submitted. This is helpful in keeping track of when and what forms you have submitted.
Note: The date and time reflect the local time settings of the device.
Days Submissions Stored on Device
You can change the number of days this submission information is kept by changing the settings in the app:
Other Useful Articles:
- View Submission Data in Web Store
- Download Form Submissions
- Edit Submission Data
- iOS App Settings
- Android App Settings
If you have any questions or comments feel free to send us a message at firstname.lastname@example.org.